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2550 United Lane
Elk Grove Village, IL 60007 USA

Check out our new press!

TLMI tells you all about our latest addition: a CEI BOSSJET hybrid digital printer-finisher!

More about our new press!

Domino also tells you about the new press!

Achieving The Highest Standards Every Day!

Nice people. Tough standards. We love what we do. The passion we have for our work enables us to take ownership of our clients' projects. We constantly strive to deliver the highest-quality products possible. Our customers have come to rely on us to provide sound technical support and advice. There is no greater satisfaction than delivering a finished product that helps a client reach its goals and objectives. We specialize in helping to solve problems.

Our Mission

Our mission is to become and remain a vital segment of our customers' businesses by providing timely, quality and competitively priced graphic communications products, while at the same time continually utilizing our creative and innovative abilities to help improve the competitive position of our customers as well as our company.

Guiding Principles

We have been in business for over 75 years and we're proud of the strong roots we've built in our community. We pride ourselves upon being a complete source for all of your business printing needs and have always focused on positioning ourselves at the leading edge of technology. We understand that an investment in technology can actually save money by improving efficiencies.  We strongly believe in balancing the "high-tech" with the "high-touch."

We will continue to evolve as a diversely skilled, fast-moving team of professionals ready to learn from each other and meet whatever challenges our clients may face.

Customer Personas and Why They're Important

Customer Personas and Why They're Important

“Customer personas,” or “buyer personas,” have been buzzwords in the marketing sphere recently. However, many are still confused about exactly what customer personas are and how they should be used. We’re here to tell you all about these marketing tools and why you should be using them.

What is a customer persona?
A customer persona is a profile depicting a target customer. A brand has strategically researched its ideal buyers/users and has used its findings to create fictional personas. Most brands have multiple customer personas—one for each type of person they want to target.

A brand’s customer personas may not all be similar. They could be different ages, have different interests, and prefer different forms of marketing.

Why are customer personas so important?
Customer personas help brands better understand and empathize with their target audience. They use them to determine what marketing tactics they’ll respond to best. 

By utilizing your customer personas, you can speak first to what your target audience needs, not what your brand itself does.

Showing concern for your target audience will eventually earn their trust and instill brand loyalty. You’ll be constantly focused on their needs, so you’ll be giving them the best possible solutions.

How do I determine my brand’s customer personas?
Research, research, research. Talk to your target audience directly. Find out their needs and wants. What does their day-to-day look like? What should they be doing? You can find lists of customer persona starter questions with just a quick search of the internet.

Once you’ve completed your research, you can compile like answers into categories and use them to narrow your focus down to just a handful of customer personas.

How do I use my customer personas once I’ve found them?
First of all, congrats on determining your personas! This a huge step to better brand marketing.

There are so many ways in which you can use your customer personas, but here’s a quick idea list:

  • Product development: Knowing now what your customers want/need will help you prioritize your future product planning.
  • Customer support: Understanding your target audience’s frustrations will allow you to assist them with more empathy and better solve their problems.
  • Marketing: Of course! You now know what your target audiences best respond to, so use that information to target them effectively.

Customer personas are ideal resources for any brand. They can help solve numerous problems and prevent future ones from popping up. They also allow you to better connect with your target audiences, creating a more genuine brand and happier customers.